Support is just a hand away from you

Ready When It Matters

At Bineural, we don’t treat support as a department — we treat it as a product feature. From high-velocity startups to enterprise partners, our users trust us not just for platform performance, but for precision, transparency, and reliability when they need help the most.

Whether you’re launching your first API on Speedy, scaling a data pipeline on Tesseract, or running a live production app built with our help — we stand behind everything we ship, and everyone we serve.

What We Support!

Speedy (API Engine)

• Live API behavior analysis
• Troubleshooting and performance tuning
• Versioning support and deployment guidance
• Code injection & logic validation (JS, WASM)

Tesseract (KV Store)

• Query, mutation, and schema assistance
• Script debugging (Lua, JS, Go)
• Replication setup, migration support, and backup
• Atomic JSON mutation issues and conflicts

Bineural-Built Apps

• Usage and incident support
• In-app behavior diagnostics
• Feedback and iteration assistance for apps
• Scaling advisory and optimization

Clients & Tech VC Partners

• Priority support channel access
• Co-debugging, live review, architecture planning
• Speedy + Tesseract SLA enforcement
• Production monitoring hand-holding

Support Tiers

We offer tiered support options depending on your engagement level


Tier Access Level SLA Suitable For
Community Email-only Best-effort Free tool users, small projects
Startup Email + Slack 48 hrs App dev clients, bootstrapped MVPs
Growth Slack + Video + Code Review 24 hrs Tech VC partners, funded teams
Enterprise Dedicated Channel + On-Call <12 hrs High-volume, mission-critical apps

Channels & Contact

You can reach us through the following:
     • Email: support@bineural.in
     • Slack (invitation-only) for Tech VC partners and app development clients
     • Integrated Support inside Speedy & Tesseract dashboards (coming soon)
     • Scheduled Reviews (available on request)

We’re Builders Too

We know how frustrating it is when things break — and how comforting it is when someone capable helps you fix it. That’s why Bineural’s support team isn’t a call center — it’s our engineering core, backing your growth with the same intent, care, and urgency we use on our own systems.

We don’t offer support because it’s expected. We offer it because we’re invested.

Let’s Build. We’re With You

Support isn’t where your journey ends — it’s often where it begins. We’re not just here to answer your questions. We’re here to help you build, scale, and win.

Have a question?
Stuck on something?
Planning your next release?

We’re listening — and we’re ready.
Reach Us at: support@bineural.in