Comprehensive Software Refund Policy for Bineural Technologies

Introduction

At Bineural Technologies, we are committed to customer satisfaction. This policy outlines the circumstances under which we will offer refunds for our software products and services. By purchasing our software, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.

Software Products

• Eligibility for Refund:
  • Trial Period: We offer a free or discounted trial period for all our software products to let you assess their functionality and suitability for your needs. We strongly encourage taking advantage of this period to ensure the software meets your expectations before making a purchase.
  • Refund Request Window: Refunds may be requested within 7 days of purchase if the software does not perform as advertised or fails to function. Beyond this window, the product is considered accepted, and no refunds will be issued.
• Conditions for Refund:
  • Non-performance: If you encounter an error that significantly impairs the software’s functionality and we are unable to resolve the issue within a reasonable time (typically 30 days), you may be eligible for a refund.
  • Critical Bugs: Refunds will only be considered for software that contains undiscovered, critical bugs that prevent it from operating. We will require detailed documentation of the bug, including how it affects the software’s performance.
• Non-Refundable Circumstances:
  • Change of Mind: Refunds will not be granted if you simply change your mind after purchase.
  • Misuse or Misunderstanding: Issues that arise due to misuse, misconfiguration, or misunderstanding of the software’s functions are not covered.
  • Customized Software: Software customized for your use is not eligible for refunds due to the bespoke nature of the service.
• Process for Refund:
  • Initiation: To initiate a refund, contact our customer service team via email to bineural@bineural.in with your purchase order number, detailed description of the issue, and any supporting evidence (error messages, screenshots, etc.).
  • Review: Our technical team will review the claim to verify the issue. This process may involve direct communication with you to gather more information or attempt a resolution.
  • Outcome: You will be informed of the decision within 10 business days. If approved, the refund will be processed to your original payment method within another 10 business days.

Software Services

• Service Cancellation:
  • Full Refund: You can cancel scheduled services with a full refund if cancellation occurs at least 48 hours before the scheduled time.
  • Partial Refund: Cancellations within 48 hours of the scheduled service may incur a cancellation fee of up to 50% of the service cost.
• Service Dissatisfaction:
  • Redressal Mechanism: If you are dissatisfied with the service received, you must contact us within 7 days of service completion. We will attempt to rectify the situation by either re-providing the service at no additional cost or offering a partial refund depending on the case specifics.
  • Limitations: Services are only eligible for redressal if the dissatisfaction is due to failures in our promised service delivery. Dissatisfaction based on unrealistic expectations or external factors outside our control will not be entertained.

General Terms

• Method of Refund: All refunds will be processed via the original payment method unless otherwise requested and agreed upon.
• Dispute Resolution: In the event of a disagreement regarding a refund claim, we encourage you to contact our customer support first to seek a resolution. If no agreement can be reached, the matter will be referred to mediation or binding arbitration, depending on the terms outlined in our Terms of Service.
• Contact Information: For any questions or to initiate a refund or cancellation, please contact us at bineural@bineural.in .

Amendment

Bineural Technologies reserves the right to modify this refund policy at any time to reflect changes in our practices or service offerings. Changes will be effective immediately upon posting on our website.

This refund policy was last updated on May 30, 2024 . We may update this policy from time to time, so please check back regularly for updates.