Refund - You deserve it!
At Bineural, we stand behind our commitment to excellence. Your satisfaction isn't just a goal—it's our guarantee. That's why we've made our refund policy simple and straightforward: if we don't deliver the superior service you deserve, you have an unequivocal right to a refund. No complicated terms, no fine print. Your trust in us is reciprocated with our trust in you.
We believe that a refund isn't a privilege we grant—it's your fundamental right as our valued customer. This isn't just a policy; it's a reflection of our unwavering dedication to your satisfaction and our confidence in the quality of service we provide.
Welcome to Bineural Technologies' Refund Policy
Effective Date: March 17, 2024
Last Updated: Jan 23, 2025
We believe in building lasting relationships with our customers through transparency and
trust. This policy explains how we handle refunds for our software products and
services, ensuring you have a clear understanding of your rights and our commitment to
your satisfaction.
Our Promise to You
Your success with our products matters to us. That's why we offer:
(a) A free or discounted trial period for all our software products, giving you hands-on
experience before making a decision
(b) A straightforward 7-day window to request a refund if our software doesn't perform
as promised
(c) Clear communication throughout the refund process
(d) Direct support from our technical team to resolve any issues you encounter
Software Products - What You Need to Know
2.1 When Can You Request a Refund?
We understand that sometimes things don't go as planned. You're eligible for a refund
when:
* You encounter errors that significantly impact the software's functionality, and we
can't resolve them within 30 days
* You discover critical bugs that prevent the software from working as intended (we'll
need some details from you to verify and address the issue)
2.2 The Transparency
To ensure complete transparency, we should mention that refunds aren't available in
these situations:
* After the 7-day window has passed
* For changes of mind after purchase
* When issues arise from misuse or misunderstanding of the software's features
* For customized software solutions, as these are specially created for your specific
needs
How to Request a Refund
Getting in touch is easy:
* Email us at bineural@bineural.in
* Include your purchase order number and describe what's not working
* Share any helpful details like screenshots or error messages
* We'll review your request within 10 business days
* If approved, you'll receive your refund within the following 10 business days
Need to Cancel a Service?
Life happens, and plans change. Here's how we handle service cancellations:
* Cancel 48+ hours before your scheduled service: Full refund
* Cancel within 48 hours: 50% refund to cover our preparation costs
Not Happy with a Service?
We want to make it right:
* Let us know within 7 days of service completion
* We'll either provide the service again at no cost or offer a partial refund, depending
on the situation
Working Together
Your refund will typically be processed through your original payment method. If you have concerns about a refund decision, please reach out to our customer support team first. We're here to help find a solution that works for everyone.
Stay Updated
We may update this policy as our services evolve. Check back occasionally to stay informed about any changes.
Contact Us
Questions? We're here to help!
Email:
bineural@bineural.in
Address:
Bineural Technologies,
No 1760/13 Ground Floor,
1st B Main, 2nd Stage Rajajinagar,
Bangalore - 560010,
India
© 2024 Bineural Technologies. All rights reserved.